Shipping Policy
We only ship to Australia, New Zealand, USA, Canada, and UK. We offer all our customers free international shipping, including tracking. There are no shipping costs or sales tax—we aim to make your experience simple and hassle-free, just the way we like it.
What are your shipping and processing times?
Standard Shipping Times
- USA 5 - 12 business days
- Canada 5 - 12 business days
- UK 5 - 12 business days
- Australia 5 - 12 business days
- New Zealand 5 - 12 business days
Processing Times
After placing an order, it takes 1-2 business days to process the order before it is shipped. We do not ship on weekends.
Where can I find my tracking number?
When your items are shipped, you should receive an automatic notification via email with a tracking number from our system.
If you haven’t received one or if the tracking number doesn’t work, don’t worry. Contact us, and we’ll resolve it for you!
If you would like more detailed information, you can email us at support@puppiko.com or use our contact us page here, and we will be happy to assist you.
Unexpected Delays
In some cases, delivery may take longer than the standard shipping times mentioned above. External factors such as international customs processing and holidays, which are beyond our control, may cause delays in shipping. Please contact us if your package is taking too long, and we will work with you to resolve the issue.
Website name: Puppiko
Company name: Blue Advertising Limited
Address: 50 Stanley Street Central 999077 Hong Kong
E-Mail: support@puppiko.com
Phone: +971 585259869
Company number: 3343725
Customer service: Monday to Friday between 9:00 am to 5:00 pm.