Refund Policy

We have a return policy of 14 days, which means you can request a return within 14 days after receiving your item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact our customer service at support@puppiko.com. Once your return is accepted, our customer service team will provide you with the address to which you can send the return. You can always reach out to us with questions about returns at support@puppiko.com.

Damages and Issues
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can assess and correct the issue.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care products (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@puppiko.com.

Company Name: Blue Advertising Limited
DBA: Puppiko
Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street,
Central, Hong Kong
Registration Number: 3343725
Phone Number: +971 585259869
Customer Support Email: support@puppiko.com
Opening Hours: Monday-Friday: 09:00 - 17:00